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User profile for user: sabin260
sabin260 Author
User level: Level1 28 points
I use Iphone 13 pro and from past 1 month my face id wasn’t working properly, sometimes my phone use to unlock but sometimes it didn’t. And when I reset my face id and try to make a new face id I can’t register my face id It keeps on saying move your phone little lower and no matter how much I put my phone lower it doesn’t works
[Re-Titled by Moderator]
iPhone 13 Pro, iOS 16
Posted on Nov 25, 2022 5:47 PM
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User profile for user: Allensmith98
Allensmith98
User level: Level1 51 points
Posted on Feb 25, 2024 2:01 PM
I have read it here9 solutions to Fix Move iPhone a Little Lower/Higher Issue While Setting Up Face ID, that gently tap, smack or hit the notch with the palm of your hand and this might fix this issue, there are many other solution too but I have seen this solution is working for many people, so give it a try.
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User profile for user: Allensmith98
Allensmith98
User level: Level1 51 points
Feb 25, 2024 2:01 PM in response to sabin260
I have read it here9 solutions to Fix Move iPhone a Little Lower/Higher Issue While Setting Up Face ID, that gently tap, smack or hit the notch with the palm of your hand and this might fix this issue, there are many other solution too but I have seen this solution is working for many people, so give it a try.
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User profile for user: aktheslay
aktheslay
User level: Level1 25 points
Feb 11, 2023 1:20 PM in response to jokka31
I did not think this would work and honestly just did it out of frustration after trying everything else for hours and hours. Lo and behold, THIS FIXED MINE TOO! This is fricken hilarious. I don’t have to hit it too hard either. Just one solid slap of the front camera to the palm of my other hand about as hard as a polite clap and voila! Thank you for posting this.
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User profile for user: Gakellyc
Gakellyc
User level: Level1 14 points
Feb 11, 2023 3:38 PM in response to jokka31
This is hilarious! And it worked!!! I was struggling for days to figure this out and after reading your comment I smacked it on my leg and it worked! That’s a low tech, fabulous fix and thank you for sharing!
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User profile for user: KayMarz
KayMarz
User level: Level1 19 points
Dec 27, 2022 10:14 AM in response to shenese65
I also have done every single thing multiple times and still doesn’t work. Btw you can’t set up alternate Face ID once you reset Face ID.
it just keeps saying lower phone.
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User profile for user: 2strapz
2strapz
User level: Level1 8 points
Jan 4, 2024 5:32 PM in response to sabin260
My 13 pro same issue after updating to iOS 17, tried removing screen protector, clean camera, reset settings and reset to factory. Began working after a simple smack. Not fixed permanently, acts up whenever it feels, could be 30 seconds, could be a hour. The problem always comes back. I don’t understand what’s taking Apple so long to fix what they broke. If an update broke it, shouldn’t there be an update to fix it?
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User profile for user: LucyluluS
LucyluluS
User level: Level1 13 points
Jan 9, 2023 3:13 AM in response to sabin260
I’m having this same issue out of the blue. I’ve tried everything suggested but still unsuccessful.
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User profile for user: xanderrand
xanderrand
User level: Level1 9 points
Dec 20, 2023 6:56 AM in response to sabin260
Easy fix - had my arms surgically lengthened by 2 inches and now I can move my phone low enough to get it to work
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User profile for user: jjrssssssss
jjrssssssss
User level: Level1 9 points
Dec 5, 2023 6:59 AM in response to 33DNClarke
OMG!!!! So funny coz that trick worked for me!!!!
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User profile for user: UserNameIsUsed
UserNameIsUsed
User level: Level1 17 points
May 3, 2023 11:02 AM in response to DasMoose1
From my experience with this issue, I’m guessing there is a huge design flaw causing the True Depth sensor to fail. And giving it little tap gets it going. The best analogy I can come up with to think of the sensor like a filament bulb. The bulb stops working, and upon inspection it looks like it should work. Give the bulb a tap and it lights up. Take the bulb out and tilt it, only to discover that one end of the filament has become detached from its connection and by tapping it the filament makes a connection until it fails, again.
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User profile for user: MercyGirl2000
MercyGirl2000
User level: Level1 8 points
Jan 12, 2023 11:17 AM in response to sabin260
I’ve tried updating, rebooting… same problem as everyone else!
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User profile for user: BalbinoV
BalbinoV
User level: Level1 8 points
Jan 9, 2023 7:59 PM in response to sabin260
Same thing is happening to my iPhone 13 Pro. On a case and glass protector, never dropped in immaculate condition.
went to the Apple Store today and they told me it was out of warranty since November 30, and I had to pay $250. off course I couldn’t take it during the holiday season it is practically impossible.
told them if they could do something about it and was told, sure pay the $250 For your loyalty.
been a loyal customer forever since the original iPhone, and have every apple product imaginable.
Thanks apple
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User profile for user: megsjlow
megsjlow
User level: Level1 13 points
Jan 20, 2023 11:30 AM in response to sabin260
What worked
Same thing happened to me. I think it was the IOS16; took it to the store, they did a hard reset and it worked again. Unfortunately, it stoped working a few months after that and if you still have coverage you can demand a new phone. Otherwise changing the piece is like $800 which obviously isn't the problem since we´re all complaining about it.
Reseting everything (Face ID, factory reset, etc) did not work for mine. I had to take it to the apple store
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User profile for user: niika88
niika88
User level: Level1 8 points
Jan 22, 2023 6:50 AM in response to sabin260
Mine was a hardware issue but hopefully yours isn’t.
Was having intermittent issues with FaceID (also started out of nowhere a few days ago). Luckily I live close to a few apple stores so brought it in - the tech ran a diagnostic and found an issue with the TrueDepth sensor on the front camera.
Was replaced within an hour with AppleCare for free, but it’ll set you back ~$250 without insurance.
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User profile for user: Truthfinder
Truthfinder
User level: Level1 8 points
Jan 19, 2023 4:57 PM in response to sabin260
I updated the software to 16.2 on 13 Pro and this problem happened to me as well. I’ve tried everything and can’t get the camera to stop reading move camera lower..et..to not prevail.
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User profile for user: jokka31
jokka31
User level: Level1 17 points
Jan 29, 2023 12:55 AM in response to stupidshuffle
For some reason knocking the phone on the front camera area on my palm wakes it up then works for a day or so then stops then i just knock it again and it works and so the cycle goes
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Face ID - Move your iPhone a little lower
